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OUR COMMITMENT TO YOU
Excellent Customer Care & Service : Our main priority is to deliver the highest standards of customer care from enquiry right through to after-sales. We put great emphasis on high quality of service so as to ensure customers’ total satisfaction.
We understand that a watch can be a long term purchase and we value all our customers’ feedbacks, so we will be very pleased to help you if you have any queries. Our aim is to become your comprehensive resource for finding up high quality watches. We aren't bound by any one manufacturer, so you can be sure that we will help to find the best watch for you.
Should you have any problems with a timepiece which you have purchased from us, please do not hesitate to contact us to allow us to rectify the issue and improve the service we deliver.
Watch Lovers Community : Talk to us. Share your stories, your memories, the joy, the inheritance and heritage value of your valued timepiece(s) with us. Our team is watch enthusiasts, we will share with you a century of knowledge, up-to-the-minute advice that is unique in the industry, and the expertise to help you discover the right timepiece to suit your individual needs.
Authenticity Guaranteed : We use our combined decades' worth of experience, library of reference books and relationships with the manufacturers to make sure all our watches are completely authentic. Each watch is extensively checked by our professionals and carefully appraised. All watches are checked against the lost and stolen register before we add them to our stock. We are committed to selling high quality authentic watches so that our customers can buy with confidence and peace of mind.
Purchasing Power: We offers numerous purchasing options to help maximize the buying power for your watch of choice through our best-in-class Trade-In, Trade-Up program and exceptional financing packages with major banks.
Selections : Buying pre-owned doesn't mean sacrificing on quality or condition, so we ensure that all our stock is as good as it can be before we sell it. From sourcing to storage, to packaging and delivery, we look after our watches with the utmost care and respect. We even have an in-house servicing team who make sure that they are all as close to new as possible, both inside and out, and with a huge variety of watches in stock, there is always plenty of selection to choose from.
Extended 3 years Limited Warranty : It might be pre-owned but it still comes with THIRTY-SIX (36) months of comprehensive limited warranty. YES, it’s somehow beyond some brand manufacturer’s warranty period. So if your watch isn't working properly through no fault of your own, we will fix it, free of charge. Our team is available to attend to you for seven (7) days a week, so we will be able to get your watch booked in and repaired for you as quickly as possible.
The standard limited warranty does not cover theft or loss of the watch. Normal wear-and-tear or damage caused to the watch by accidents or mishandling/mistreatment are also excluded, as well as damage caused to a watch due to submersion in water which is against the guidance. In particular, wear of the watch strap is not cover by the warranty. For more details, pls refer to General T&C.
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